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    Archie CRM

  • What is CRM and what types of CRM are there?
    What is CRM? And what types of CRM are there? An overview of what Customer Relationship Management actually is about and what it offers you. The post What is CRM and what types of CRM are there? appeared first on Archie CRM.... Read more »
  • Account Based Marketing: a new interpretation of the AIDA
    Account Based Marketing (ABM) is a relatively new B2B marketing and sales technique that supports the buyer journey in a targeted way. The post Account Based Marketing: a new interpretation of the AIDA appeared first on Archie CRM.... Read more »
  • Collecting customer data in 4 steps
    Collecting customer data and Account Based Marketing go hand in hand. In 4 steps it becomes clear how the process works. The post Collecting customer data in 4 steps appeared first on Archie CRM.... Read more »
  • CRM for SME
    CRM is not only suitable for large companies but also for small businesses, CRM for SME, as it is about relationship management and customer focus. The post CRM for SME appeared first on Archie CRM.... Read more »
  • ERP is not CRM
    ERP (Enterprise Resource Planning) is a useful system, but it's not CRM. Companies do need a CRM system along side. The post ERP is not CRM appeared first on Archie CRM.... Read more »
  • Shape customer intimacy
    Internal communication is part of customer intimacy. With the use of CRM, you create structure and give employees autonomy. The post Shape customer intimacy appeared first on Archie CRM.... Read more »
  • Collaborate online in sales
    Online sales and account management need not be an obstacle for organizations. In fact, with a good CRM system, it's powerful. The post Collaborate online in sales appeared first on Archie CRM.... Read more »
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    The CRM Consultant

  • VideoThe Benefits of CRM – Contact Management (The Video)
    First in a number of videos I will be doing around the benefits of CRM technology. Thought I would go back to CRM’s routes and talk about the benefits of contact management. ShareThis... Read more »
  • VideoThe real reasons CRM projects fail
    Much has been written and said over the years about CRM project failures and their causes, but a lot of it has been by marketing folks and journalists rather than those on the front line. So in this video I wanted to set out what failure really looks like and... Read more »
  • VideoHow long does a CRM project take?
    I was conscious that in last week’s ‘layperson’s guide to a CRM project’ video, where I broke a project down into the different stages, that I didn’t really cover off associated timelines. Something I’ve addressed in the following video, in the context of a mid-sized CRM implementation: ShareThis... Read more »
  • VideoA Layperson’s guide to a CRM project
    In this video I wanted to set out the principle stages of a CRM project. It’s aimed at people new to managing a CRM project, and tries to identify some of the things to look out for as you progress. ShareThis... Read more »
  • VideoHow to speed up a CRM project
    People are often surprised how long a CRM project can take. In this video I go through ten ways to speed up the delivery of a system. ShareThis... Read more »
  • VideoNine Ways To Reduce The Cost Of A CRM System
    As promised in last week’s post, which outlined the costs involved in running a CRM project, this video sets out ways to reduce them. ShareThis... Read more »
  • VideoHow much is a CRM system?
    In this video I walk through the different types of costs that are involved in a CRM project. These include software and implementation costs, project team time, the impact of go-live on users, system support, and the ongoing development and management of the system. ShareThis... Read more »
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    Bob Thompson – CustomerThink

  • Secrets of Customer-Centric Success — Interview with Jeff Puritt, CEO of TELUS International
    Everyone says they want to be customer-centric and deliver a great customer experience. But most companies struggle, despite collecting customer feedback and investing in the latest technologies. The key to turning CX dreams into a real competitive advantage is leadership! Sign up for my new livestream interview show — Hooked... Read more »
  • “State of Service” Report: Pandemic Driving Customers to Digital Channels and Automation
    Salesforce.com just released its latest “State of Service” report with insights into how 7,000+ service professionals are adapting during the pandemic. I’d like to highlight a few key findings with the help of customer service thought leaders. Let’s start with the critical role of customer service in customer loyalty. A... Read more »
  • CX ROI: Making the Case to Improve the Buying Experience
    Sure, marketing and sales leaders want satisfied customers. But they won’t fund a CX initiative if that’s the main benefit. CX pros must show they are a valued contributor to the “revenue team.”... Read more »
  • Is Customer Experience the Key to B2B Differentiation? Yes, the SERVICE Experience
    For years we’ve seen many surveys finding that Customer Experience (CX) is a top priority and the key to differentiation. To the point that it’s become a mantra, accepted without question. Unfortunately, “CX” is used so broadly that it’s not clear whether it means customer service, the end-to-end customer journey,... Read more »
  • CX ROI: How to Justify Improving the Customer Service Experience
    To gain funding to improve the service experience, CX pros must support the KPIs of the customer service department. Improving customer satisfaction is not enough. At first blush, it should be a no-brainer to justify a Customer Experience (CX) program to improve the service experience. Customer Service (CS) is often... Read more »
  • How to Sustain Relationships with Customers and Employees During the COVID-19 Crisis
    On April 23, 2020, CustomerThink’s Advisors came together to support a webinar with tips on how to deal with the COVID-19 crisis. In this post I share my opening comments and highlight some of the content shared by the speakers. I encourage everyone to view the full recording here. Be... Read more »
  • 7 Global CX Experts Reveal How to Prove the Business Value of Customer Experience
    For the past three years (starting with this article) I’ve been banging the drum about a worrisome problem. Namely, less than one in four CX initiatives can demonstrate business impact in the form of tangible benefits. My argument in a nutshell: During a downturn, CX programs that can’t justify their... Read more »
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    crm chart guy

  • “Support” for the Unified Interface in the Advanced Chart Editor for the XrmToolBox
      As a lot of people have noticed, chart customizations in the Unified Interface in Model-Driven Power Apps, or Dynamics 365 does not behave the way they used to in the classic interface. This is because the Unified Interface only supports a subset of the chart customization options that were... Read more »
  • Create Record Links From Power BI to Unified Interface and Dynamics 365
    A great dashboard in Dynamics 365, or Model-Driven App will not only show you the relevant data and insights, it will also make it easy to get to the relevant records so you can take action. Drill-downs and clicking on records to navigate to them has been the standard user... Read more »
  • Use Icons from Power Apps Unified Interface in Power BI
    As Power BI is used increasingly within Dynamics 365 or Model-Driven apps, attention to detail in the user experience is increasingly important. Users should be able to seamlessly navigate between the two technologies, and the visual cues should match between them for a coherent user experience. Visual cues for example,... Read more »
  • DirectQuery CDS from Power BI
    Last year I wrote a lengthy blog post comparing the three main methods of getting Dynamics 365, or Common Data Service data into Power BI for analysis. Now, at the most recent Microsoft Business Applications Summit, a new method was announced that I was finally able to try out. The... Read more »
  • VideoCompare This Year to Last Year – Unified Interface edition
    Some years ago, I wrote a blog post about how to create a chart that compared monthly sales, to the same month in the previous year. The approach required quite a bit of XML editing and the chart was limited to only comparing this and last year. No data from... Read more »
  • Comparing the three main ways to get Dynamics 365 data into Power BI
    There are a few different ways to get your Dynamics 365 data into Power BI. Now that the Common Data Service connector has come out of preview and is generally available, I figured it would be a good time to have a look at the different methods and how they... Read more »
  • Power Query (M) Builder for the XrmToolBox (April 2019 update and fixes)
    It has been a little while since the last update, but Mohamed Rasheed and I just added some bug fixes and improvements to the Power Query (M) Builder for the XrmToolBox. If you are new to the Power Query (M) Builder and how it can accelerate Power BI report development... Read more »
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    so much to say…

  • [reader] The future of personalization–and how to get ready for it | McKinsey
    The future of personalization–and how to get ready for it | McKinsey The future of personalization–and how to get ready for it | McKinsey two very interesting concepts in this short read from McK. analytics translators – talks to the issue of data literacy, or rather the lack of it.... Read more »
  • [reader] Executive views on business in 2022: PwC
    Executive views on business in 2022: PwC Executive views on business in 2022: PwC the most interesting part of this is that talent acquisition and retention is in, supply chain, inflation taming, and agility are in. is this the year employee experience is really going to be in the driver... Read more »
  • why bother with modern-day CX?
    continuing with the modern-day CX project, it is time for the question that’s in everybody’s (who cares about doing CX right) mind: why do i care? why should i change what i am doing with CX? why modern-day versus — say, golden days CX? i would like to say good... Read more »
  • [reader] New Study Shows Major Disconnect Between Companies And Customers – Bodine & Co.
    New Study Shows Major Disconnect Between Companies And Customers – Bodine & Co. New Study Shows Major Disconnect Between Companies And Customers – Bodine & Co. if you are old and “weathered” in this industry you probably came across the (very) old study from Bain & Co that said that... Read more »
  • [reader] Changing Consumer Motivations & Expectations | Accenture
    Changing Consumer Motivations & Expectations | Accenture Changing Consumer Motivations & Expectations | Accenture let’s say that you can ignore the biased approach to surveying customers here and ignore the results that are not as dramatic as they imply in their early assertions (i know, market research and survey is... Read more »
  • what is modern day cx?
    that’s a great question, no? it requires some context before it can be answered… and that context involves Michel Foucalt, Tom Siebel, and Ed Thompson. intrigued? stay with me on this one… in the early 1990s Tom Siebel started a company that gave birth to what later became CRM. this... Read more »
  • Video[reader] The Cost of Missing Something | Tricia Wang
    this is an “oldie” but still a fantastic watch. Tricia has an incredible background, and this talk on “thick data” is truly still ahead of its time – don’t miss it. yes, will post more of these short posts going forward so you can keep track of what i read... Read more »
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    CRM Software Blog | Dynamics 365

  • Self Service Reporting with Microsoft Power BI
    Imagine a world where your end-users, customers, and vendors can generate business intelligence reports quickly, efficiently, and without relying on technical experts or developers. Microsoft Power BI, when integrated with […] The post Self Service Reporting with Microsoft Power BI appeared first on CRM Software Blog | Dynamics 365. Related... Read more »
  • CRM Trends to Look For in 2025
    As we get into the new year, it’s time to explore the most pressing trends shaping the CRM space. From advancements in artificial intelligence to the evolution of social CRMs, […] The post CRM Trends to Look For in 2025 appeared first on CRM Software Blog | Dynamics 365. Related... Read more »
  • Partner with Stoneridge Software to Implement and Optimize Dynamics 365 Customer Engagement
    Dynamics 365 Customer Engagement is a powerful suite of tools that helps you streamline processes and automate workflows through effective customer relationship management (CRM) capabilities. These tools streamline operations and […] The post Partner with Stoneridge Software to Implement and Optimize Dynamics 365 Customer Engagement appeared first on CRM Software... Read more »
  • Speed Up Your Sales with e-Signatures and Document Core Pack
    Today’s customers expect simple, fast, and digital experiences at every stage of their buying journey. One of the most significant slowdowns in many sales processes is the back-and-forth required to […] The post Speed Up Your Sales with e-Signatures and Document Core Pack appeared first on CRM Software Blog |... Read more »
  • Safely Customizing in a Power Platform Production Environment
        Customizing directly in a Power Platform Production environment can feel like juggling flaming torches while riding a unicycle! The thrill of making immediate improvements is undeniable, but the […] The post Safely Customizing in a Power Platform Production Environment appeared first on CRM Software Blog | Dynamics 365.... Read more »
  • 6 Ways CRM Helps You Sell
      CRM is a powerful sales tool When a company adopts a CRM system, it is the salespeople who are often most directly affected. It’s no surprise, then, that many salespeople […] The post 6 Ways CRM Helps You Sell appeared first on CRM Software Blog | Dynamics 365. Related posts:... Read more »
  • 5 Benefits of Live Chat and Microsoft Dynamics 365 CRM Integration
    Customer service and sales teams using Microsoft Dynamics 365 CRM often face challenges in managing real-time interactions effectively. Common issues include delays in responding to customer inquiries, difficulty in tracking […] The post 5 Benefits of Live Chat and Microsoft Dynamics 365 CRM Integration appeared first on CRM Software Blog... Read more »
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    Lynn Hunsaker – CustomerThink

  • CX Day: Better Outcomes for Everyone
    CX Day is a highlight of the year, celebrating customers, CX professionals, and CX outcomes. It’s always the first Tuesday of October. This year’s theme is: Why this theme? According to the Customer Experience Professionals Association (cxpa.org/get-involved/cxday): To explore and highlight credible proof of business impact. Real-world return on investment:... Read more »
  • CX ROI Metrics Roadmap Timeline
    Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. All customer experience metrics used today are lagging indicators of growth. You’re measuring what already happened with customers. Therefore, it’s lagging. Leading indicators are what you are doing that causes the lagging indicator. A leading indicator shows what... Read more »
  • 24 Ways 2024 Customer Experience is Smarter: CX Strategy (Part 4 of 4)
    CX strategy is smarter in 2024 due to several new discoveries I talked about last year. You may have adopted these since then, or they may be new to you. Going forward, our customer experience profession can increase value and maturity by embracing these 9 strategy truths, in addition to... Read more »
  • CX ROI Handbook: Connecting Business Outcomes and Customer Outcomes
    Customer outcomes never differ from business outcomes, and vice versa. Customer outcomes are why your business exists. — Providing value for their needs. — Their funding fueling your life. — Their preference is your growth. — Their expansion fueling investors. — Their responses guiding your strategies. How you run your... Read more »
  • CX ROI Handbook: Connecting Customer Experience and Employee Experience ROI
    What is the employee experience and customer experience ROI connection? Let’s take a look at all the players and definitions. Business value is: — Created primarily by ALL non-customer-facing employees and suppliers. — Communicated by Marketing and Sales employees. — Fulfilled by Operations and Service Delivery employees and partners. —... Read more »
  • Customer Experience ROI Handbook: Proving CX Value to Executives
    Your Customer Experience ROI Handbook started with “What is CX ROI?” (return on investment) and continues here with “Proving CX Value” in chapter two of this five-part series. To recap: Customer Experience ROI is value gained by customers plus value gained from customers. “Value gained” means a change happened: —... Read more »
  • 24 Ways 2024 Customer Experience is Smarter: CX = EX (Part 3 of 4)
    Employee experience (EX) goes hand-in-hand with customer experience (CX). It’s like the chicken and the egg: which comes first? Neither. Both rely upon one another for existence. EX and CX are immature fields of practice. That’s true in every industry and nation. We’re still learning and correcting inaccurate assumptions: How... Read more »
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    CRM Buyer

  • AI-Powered CX Advancements Redefine CRM in 2025
    CRM trends in 2025 will rely on artificial intelligence to move beyond hype and reshape customer relationships and experiences like never before. With innovations such as conversational AI and emotionally intelligent bots, businesses must prepare for a transformation that combines empathy and efficiency. The post AI-Powered CX Advancements Redefine CRM... Read more »
  • Tech Advancements Reshaping Cash-Rewards Platforms for Customer Loyalty
    Technology is invigorating the cash-rewards marketplace, reshaping retail platforms by streamlining processes, enhancing user experiences, and increasing transparency. The post Tech Advancements Reshaping Cash-Rewards Platforms for Customer Loyalty appeared first on CRM Buyer.... Read more »
  • Sales Forecasting and CRM Need AI With Human Input
    Combining AI with human expertise in sales forecasting and CRM systems can optimize sales pipelines, improve accuracy, and drive better decision-making for increased revenue growth. The post Sales Forecasting and CRM Need AI With Human Input appeared first on CRM Buyer.... Read more »
  • Leveraging AI To Drive CRM Excellence and Customer Engagement
    As businesses seek more efficient ways to connect with customers, the demand for AI-driven CRM solutions is surging. The post Leveraging AI To Drive CRM Excellence and Customer Engagement appeared first on CRM Buyer.... Read more »
  • Nimble CRM: Tools for Relationship-Centered Growth
    Nimble CRM stands out from traditional customer relationship management software by focusing on company-wide operations rather than just sales. The post Nimble CRM: Tools for Relationship-Centered Growth appeared first on CRM Buyer.... Read more »
  • 2025 Looks Like Another ‘Meh’ Year for CX
    According to Forrester’s “2024 US Customer Experience Index," CX quality among brands in the United States sits at an all-time low after declining for an unprecedented third year in a row. The post 2025 Looks Like Another ‘Meh’ Year for CX appeared first on CRM Buyer.... Read more »
  • CX Strategies That Drive Retention and Profitability
    Ross Solomon, head of product management at financial solutions firm Broadridge, believes that firms must not lose sight of the big picture -- their existing customers. He argues that CX is not what gets customers in the door but keeps them from switching to competitors, even when the competition is... Read more »
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    Bodine & Co.

  • Leadership in the Age of AI: Developing An Ecosystem Mindset
    I spent last Wednesday and Thursday with Michael Dila in Toronto, planning our upcoming retreats for Leadership in the Age of AI.  One of the critical leadership traits we’ve identified is an ecosystem mindset: a way of thinking that addresses the potential impact of your decisions on people, organizations, society,... Read more »
  • Cyber Monday Sale: Save on CX Training & Coaching Through December 9
    It’s Cyber Monday, and that means savings! Keep reading for four customer experience training and coaching offers to accelerate your CX and EX initiatives — and drive value for your organization — over the upcoming year. Now through Friday, December 9, 2022: Save $1000 on lifetime access to our Journey Mapping Master Class &... Read more »
  • Customer Engagement: From Core Competencies To Business Outcomes
    Pop quiz! What does it take to deliver effective, coordinated cross-channel experiences in today’s business landscape? If you answered “data,” you’re not alone. In a recent survey of 1500+ marketing leaders, customer engagement platform Braze found that three of the top four challenges that marketers face related to customer engagement... Read more »
  • Virtual Journey Mapping Bootcamp: May 2022
    Hard-hitting content. Sessions that fit into your workday. Our two-part virtual bootcamp delivers a practical primer on journey mapping that you can immediately put into action for your organization. Part 1: Introduction to Journey Mapping This introduction will help you build a solid understanding of the journey mapping methodology and how you... Read more »
  • Catch Up On Our Most-Read (And Must-Read!) Posts From The Past Year
    Every year I look back to see what blog content our readers have been most drawn to over the past year. It’s always interesting to see which new posts catch people’s attention (like #9 and #5 on the list) and which older posts (like #8 and #2) remain as enduring... Read more »
  • Reimagining CX To Drive Real Human Connection
    Recently, I was emailing with an online retailer about an item I wanted to return, and the message in their email footer struck me: “Please be kind to our team — it’s important for us to have real humans on our support and not bots. I promise all we want... Read more »
  • Customer Experience: How To Get On The Superhighway To Business Success
    Here’s how I define customer experience: It’s your customers’ thoughts, emotions, and perceptions about their interactions with your organization. These words — thoughts, emotions, perceptions — sound touchy-feely. Fluffy even. And because of that, many execs and organizations still dismiss them. But here’s what innovative organizations understand: Customer experience is the... Read more »
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    CX Journey™

  • New CX Journey Inc. Website Launching!
    Image courtesy of PixabayCX Journey Inc.'s site is growing up! I'm so excited to have a new site going live this week! I'm sharing this note as a blog post as it will be my last post on what is currently www.cx-journey.com. A couple of things to note:This site will... Read more »
  • Agile Working in Practice: More Tips to Help Analytics Teams Transition
    Image courtesy of PixabayToday I'm pleased to share another guest post by Paul Laughlin. This post originally appeared on Paul's site on March 9, 2019.This is the second in two-part series from Paul about agile working. Find the first post in the series here.In my first post on how to... Read more »
  • Agile Working for Analytics Teams Needs a Cu​lture Change
    Image courtesy of PixabayToday I'm pleased to share a guest post by Paul Laughlin. This post originally appeared on Paul's site on February 21, 2019.The term Agile working is being used within more and more businesses. Although loosely defined, it generally refers to a more flexible and pacey way of... Read more »
  • Is Your Own Management Stalling Your Customer Experience Transformation?
    Image courtesy of PixabayI originally wrote today's post for Forbes. It appeared on the Forbes site on November 14, 2018. I've made some slight modifications since then, as it turned into a two-part series. This is the second in that series; the first part can be found here.In this follow-up... Read more »
  • The Secret Sauce to Achieve Outcomes with Journey Mapping
    In today's post, I reveal the secret sauce for journey mapping success. Are you ready?There's a lot of bad press out there about journey mapping. And there's a lot of bad journey mapping (or what people think is journey mapping). A few months ago, I shared my six-step journey mapping... Read more »
  • Exposure is What You Die from in the Desert
    If you're a speaker, thinking about becoming a speaker,  an event organizer, or considering hosting an event in the near future, you'll definitely want to read this. And even if you're none of the above, please continue reading. And feel free to share this whitepaper with anyone you believe will... Read more »
  • Has Your #CX Transformation Stalled?
    Image courtesy of PixabayI originally wrote today's post for Forbes. It appeared on the Forbes site on October 18, 2018. I've made some slight modifications since then, as it turned into a two-part series.The good news is that you've embarked on a customer experience transformation journey. The bad news is... Read more »
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    Blog Archives - Epikonic

  • SaaS or the Rise of the Undead
    SaaS is dead! It will be replaced by agentic systems that replace coded business logic by AI agents that autonomously interact to bring said business logic to life, just smarter. Satya Nadella said it – or at least something in these lines, if I believe all the pundits around. His... Read more »
  • Agentforce 2.0 – Champ or Chump?
    The News On December 17, 2024, Salesforce announced Agentforce 2.0 after introducing Agentforce 1.0 during the company’s Dreamforce event. With it, it repositions Agentforce as a “Digital Labor Platform” that is capable of supplying businesses with an infinite workforce. This way, they shall be able to address internal challenges like... Read more »
  • From Hype to ROI: Navigating Generative AI, CRM, and CX in 2025
    It is hard to believe but another year just flew by. It was a year that was defined by considerable hope and hype about generative technologies. It also means that another year lies ahead of us, a year that may or may not bring change. It also means that I... Read more »
  • Salesforce delivers Q3 numbers and bets the house on … what?
    The News Yesterday, December 3, 2024, Salesforce reported its Q3 / 2025 numbers. The company reported a total GAAP revenue of $9.44B US, which is a year-over-year change of eight percent and also slightly above the guidance of up to $9.36B that it gave after Q2. In addition, Salesforce raised... Read more »
  • Does Zendesk enable a true human – AI partnership?
    The news On October 9, 2024, Zendesk held its AI Summit in New York’s Chelsea Industrial. The AI Summit is an event mainly for customers to inform themselves about what is new at Zendesk but also to network with each other. The event featured an interesting lineup of customer and... Read more »
  • Salesforce, Agentic AI, and You
    Salesforce told us its agents were coming, and it was still a surprise when the agents arrived. If you’ve been conscious for the past year, you know how much news (or noise) there has been about artificial intelligence. Salesforce billed Dreamforce24 as “the largest AI event in the world.” It... Read more »
  • Who’s in the driver’s seat – Human or Agent?
    Oracle Cloud World is in the books, Dreamforce just wrapped up, Hubspot’s Inbound event is still on, and there is one key theme that overarches all three events. And no, it is not Larry Ellison getting all cozy with AWS (or Azure, for that matter). It is also not that... Read more »
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    CRM Switch

  • 7 Reasons Why Companies Are Switching CRM Software
    CRM software should drive business growth, streamline workflows, and provide valuable insights. However, many organizations’ current CRM fails to deliver. This shortfall often leads to inefficiencies, missed opportunities, and frustration across teams.... Read more »
  • Salesforce vs. HubSpot: The High Level Differences
    Many organizations that go through a Customer Relationship Management (CRM) selection process include Salesforce and HubSpot on their vendor shortlists.... Read more »
  • The Project Management Office (PMO)
    A Project Management Office (PMO) standardizes project intake and execution, enabling organizations to concentrate on high-value initiatives and laying the foundation for successful project delivery. What Can a PMO Do for You? A PMO serves as a service provider that gives stakeholders confidence and assurance in their project control. Capability... Read more »
  • Why You Want an Independent Technology Advisor
    You know your company needs a technology facelift, but choosing the right software for your business feels like navigating a maze.  With a multitude of options available, the guidance of a technology consultant becomes invaluable. However, not all consultants are created equal. This blog post explores the significance of independent... Read more »
  • Digital Sales Rooms: The Promise and The Challenge
    A Digital Sales Room (DSR) is a microsite where a salesperson can share timely and relevant digital assets — personalized videos, presentations, and product brochures — with specific prospects and customers. For some vendors, DSR is the core offering; for others, it’s a subset of a broader sales enablement offering.... Read more »
  • Using Video for Sales to Engage Prospects and Customers
    Video is an under-utilized selling tool. A well-crafted salesperson-generated video can educate and engage a prospect or customer more effectively than a text email. The video-selling platform vendors have been espousing this for years. Unlike a phone call or an online meeting, video communication is asynchronous, meaning that content can... Read more »
  • Why You Need a CRM Usage Policy
    Does your company need a CRM Usage Policy? The answer is unequivocally ‘Yes.’ Unless you operate as a small entity where daily close-knit interactions are the norm, a CRM Usage policy can save you from many headaches. The Outcomes You Want to Avoid When implementing a Customer Relationship Management (CRM)... Read more »
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    feeds.feedburner.com

  • Insurance healthcare in Nigeria: 9 Cheap telemedicine startups to look out for in 2024
    The growing use of technology has made healthcare more accessible than ever. Nigerian telemedicine startups are transforming healthcare delivery by enabling simple access to affordable medical care. These startups provide several services, including virtual doctor consultations, prescription drug deliveries to homes, and online medical consultations. They also offer access to... Read more »
  • Generative Ai in Insurance: Top 7 Use Cases You Should Know
    With Generative AI making a significant impact globally, businesses need to explore its applications across different industries. The insurance sector, in particular, stands out as a prime beneficiary of artificial intelligence technology. In this article, we delve into the reasons behind this synergy and explain how Generative AI can be... Read more »
  • Your Guide to the Best Self Employment Health Insurance
    You’re considered self-employed if you own a business, which may or may not have employees. You have multiple options to get health insurance. One avenue is the Affordable Care Act health insurance marketplace, which offers comprehensive health coverage. You can go to the SHOP Marketplace for small businesses to shop... Read more »
  • Best 10 Digital Insurance Companies in 2024
    The insurance landscape is rapidly evolving, driven by digital innovation and a growing demand for more customer-centric services. In 2024, several digital insurance companies have stood out for their innovative approaches, user-friendly platforms, and comprehensive coverage options. Here’s a detailed look at the top 10 digital insurance companies making waves... Read more »
  • Best 10 Pet Insurance Companies in 2024
    Choosing the right pet insurance is crucial for ensuring your furry friends receive the best possible care without breaking the bank. Here’s a detailed look at the top 10 pet insurance companies in 2024, perfect for readers who are new to pet insurance. 1. Embrace Pet Insurance Coverage and Flexibility:... Read more »
  • Top 10 Cyber Insurance Companies in 2024
    Cyber Magazine considers some of the leading cyber insurance companies that help protect businesses’ valuable data and provide digital reassuranceCyber Magazine considers some of the leading companies in cyber insurance that help businesses to protect their digital assets and provide peace of mindCyber insurance policies can help to cover the... Read more »
  • Top 10 Black Box Insurance Companies for Young Drivers
    Black box insurance, or telematics insurance, is an effective way for young drivers to secure affordable insurance by demonstrating safe driving habits. Here’s an expanded look at the top 10 black box insurance companies, each offering unique features tailored to young drivers. 1. Churchill DriveSure Overview:Churchill’s DriveSure policy uses a... Read more »
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